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WEB/EMAIL HOSTING AND SUPPORT RATES

WEBSITE HOSTING & MAINTENANCE PLAN

$29 / month

OR PER INCIDENT TECHNICAL SUPPORT
(pay-as-you-go)

$80 / hour ($20 minimum)

 

Web site hacking

As of June 1, 2015 our pricing structure for web hosting and technical support has changed in order to provide better service to our customers and keep up with rising demands and challenges for website maintenance and security.

 

The monthly plan is highly recommended, but you are not required to sign up. If you would like to opt out of the website support plan and prefer to pay per incident, please see the “Per Incident” section below.

Please click here to Opt In to the monthly program.

$29 / month

WHAT THE MONTHLY PLAN INCLUDES

 
WEBSITE & EMAIL HOSTING
Continue with your web hosting and email service, with unlimited email addresses available with your domain.

WORDPRESS PLATFORM UPDATES
For security’s sake, it’s important to make sure your WordPress core is current. Using an older WordPress version is an invitation to hackers. When WordPress or a plugin gets updated, it’s usually a response to a newly found security problem. Updating gets the fixed version of the software onto your site and protects you from risks involved in having a particular security loophole in your installation. We also support upgrade compatibility to ensure your site stays online.

 


WORDPRESS PLUGIN UPDATES

We keep your themes and plugins updated to prevent secuirity problems. When WordPress or a plugin gets updated, it’s usually a response to a newly found security problem. Updating gets the fixed version of the software onto your site and protects you from risks involved in having a particular security loophole in your installation. We also support upgrade compatibility to ensure your site stays online.

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SPAM COMMENT CLEANUP
Comment spam is a nasty desperate form of mass marketing favored by marketers with products that are hard to promote through legitimate means. A comment spammer’s goal is to leave a link to their site on your site in order to not only attract visitors but also to improve their search engine results. It is usually created by "bots" using automated messages.

 


WEEKLY SITE BACKUPS
We provide full weekly site backups. Should anything happen to your site, we can restore it promptly. This way you can feel free to update your site without fear of crashing.

SECURITY MONITORING
Hackers are everywhere and malware infections can put your content at risk and potentially do harm to your site visitors. We shore up security holes and use the best malware monitoring tools on the web. We perform monthly security audits to find potential security holes in your site and patch them up if they exist.

 

DISINFECTIONS
There is no 100% foolproof way to prevent infections. With updates and regular scanning we can dramatically lessen the odds of being hacked. This service is included in your monthly plan.

TECHNICAL SUPPORT
Up to 30 minutes of technical support monthly via email or phone for website related issues.

Please click here to Opt In to the monthly program.

WEB & EMAIL TECHNICAL SUPPORT

PER INCIDENT (pay-as-you-go)

$80 / hour ($20 minimum)

 

Effective as of 5/20/2015

If you would rather not sign up for any maintenance plan (opt-out), we do offer pay-as-you-go services. However, we will not be responsible for any site malfunctions due to out-of-date plugins or security breaches. We do not recommend this option unless you are confident in managing your site updates and backup yourself. Any updates or security fixes will be billed at hourly rate.

 

The minimum charge is $20, then billed at our hourly rate in 15 minute increments.

Why do you need a maintenance program?

 

Without constant monitoring and security updates, your website is vulnerable to being hacked. 24-hours a day, 7-days a week, 365-days a year, hack and exploit bots are hard at work scanning the internet for websites containing known exploits.

 

hacker After a new update is released, details about security flaws in the older version are often released. And what this means is that if you don’t upgrade to the latest software version, hackers will literally have a roadmap to getting into your website.

 

The result of hacking can be :

  • Site blacklisted by Google and other search engines
  • Domain marked as a spammer, and emails blocked to certain email providers
  • Your site can become a phishing site, serving as vendor for pornography, pharmaceuticals or male sex enhancers without your knowledge
  • Install viruses on visitor’s computers
  • Redirect visitors to other sites
  • Use your website to attack other websites, bringing them down
  • Your site can be taken completely down and replaced with a page showing obscene messages
  • Send out obscene spam messages to people on your mailing list
  • Site blocked by antivirus programs on visitors’ browsers

Recovering a hacked site involves more than just restoring the files and database. Sites need to be resubmitted to search engines for review to be removed from blacklists, and repairing your site’s reputation with internet providers, and antivirus/antimalware program blacklists, such as Bitdefender and Norton Antivirus.

OTHER WEB SERVICES AND RATES

website updating

WEBSITE UPDATES & MODIFICATIONS
$80 /hour ($20 minimum)

When you want to update your site with new content, or upload photos or products, change prices, etc., we can take care of that for you at our hourly rate of $80.00. The minimum charge is $20, then billed at our hourly rate in 15 minute increments.
For any projects requiring more than 5 hours of service, we can discuss a price for you working on a sliding scale to give you the best rates.

$60/hour – 5-9 Hours
$50/hour – 10-12 Hours

For any project requiring more than 12 hours we will discuss a customized price with you.


training

WEBSITE MANAGEMENT TRAINING
$80 /hour ($20 minimum)
If you’re not sure how to use a feature/area of your site and just need help, we’re available for help there as well. Charges will be billed at our hourly rate.


If you have any questions about our maintenance plans, please contact us at 985-892-2484, or email us at susanna@optima.support