To: Future Clients of Optima From: G.K. Barranger I cannot recommend the services of Optima too highly. In the last year I have come to depend on Susanna's services for keeping my computer base in top flight operation and she has done an excellent job in 1. keeping the software profile operating in efficient order and 2. in making recommendations for upgrades to the hardware and 3. implementing them.

It has been a godsend to have someone who is knowledgeable all of these areas, for most usually my experience has been that when a problem develops, the software folks want to blame the hardware people and when you go complaining to the hardware people they want to shift the blame back to the software gurus. Susanna cuts through these baffling knots and solves the problem.

My particular set of difficulties are novel and aggravating since the computers are located in a rural area where the vagaries of electrical supply tend to cause mysterious crashes, and the needs of my various pursuits as a real estate manager, lawyer in semi- retirement, cd producer, playwright-novelist, and poet – create a varied spectrum of applications for both the hard and soft ware areas of word, music and number processing.

So far there has not been a problem Susanna has not been able to solve. Her prices are fair and her services are prompt and readily available. I regard her presence in our geography as being something of a local treasure.
Warmly, G.K. Barranger

I have used Optima CS's and will continue to use them. Susanna Holmes is talented and fun to work with and she has a business owner's eye for economy and value.

I have worked with people my entire life, helping them with problems. Computers are an enigma to me, and I have been fortunate enough to find a person who is trustworthy, competent, dependable and fair. She doesn't simply service my computer, she customizes her service to meet the needs of the customer. I feel safe with my computer in her hands.

A healthy computer system is vital for our company's success, and we are very fortunate to have Susanna Holmes of Optima Computer Services near by. For the past 2.5 years we have relied heavily on Susanna to keep our computers going and in tip top shape. I have used computers during my entire professional career and I can honestly say that I have never met a more capable computer person than Susanna. She has a wealth of technical knowledge and extraordinary trouble shooting ability to solve virtually any computer related problem. She is quick, bright, thorough, and very pleasant to work with, and is usually available at a moment's notice.

During my association with Susanna she has "bailed" us out on a number of occasions. Not only does she fix our problems, but she fine tunes our machines so they operate at top efficiency. She makes sure that we have the most current protection software running to keep our machines from falling victim to the many parasites that plague the web.

Recently our network came down with a software problem associated with e-mail. We could access the web and receive e-mails, but we could not send e-mails from any of our computers. This was a crippling situation for us and needed prompt attention. I spent over three hours on the phone speaking with four different Microsoft Professionals at their software Customer Service Call Center to try to solve the problem, and got nowhere. So, I called Susanna. She arrived at my office in a timely manner and within 10 minutes we were sending e-mails. Need I say more?

Susanna is responsive and patient with the first time web page customer. Terrific value in a web site actually saved me money from my previous setup. Great to have a personal touch in an automated cyber world.

For a small business that doesn't have a dedicated computer/network specialist, Susanna Holmes and Optima Computer Services are the perfect solution! Susanna's quick response and expertise help keep my office operating smoothly at a price I can afford. Using Susanna has always been an excellent investment in my own business.

Our office has used the services of Susanna Holmes, Optima Computer Services for the past 2 years. Susanna's level of professionalism and her wealth of knowledge regarding computer installation and troubleshooting have been extremely helpful to this office on numerous occasions. One incident in particular was last year when I was out of town for vacation and we had problems with our 2nd location. She gave guidance and direction to me over the phone to help resolve the issue. She definitely went above and beyond.

I have also had the pleasure of using her services for personal computers for myself and my family and would recommend her highly to any person or business."

Susanna is very efficient and works extremely quick to get all of my problems solved. I know I can trust her with my business files if she has to take my computer to work on if on-site is not possible.

I would highly recommend her services

Exceptional knowledge and creativity
• Great follow-up
• Keeps in touch after project is done
• Very honest - a delightful human being

Would recommend to anyone seeking a superior experience.

The most important service to me is that you always come within a reasonable time frame to resolve my P.C. problems. Plus you are always very pleasant to be around with me and all my staff. Just keep being you!"

Many times we see ads placed with the following, 'Prompt, fast, courteous service'. Optima Computer Services and Susanna Holmes completely describe those terms. Very pleasant experience.

I would highly suggest you consider Optima for all your computer service needs.

• Very patient
• Professional
• Recommend Highly
• Enjoy the services tailored to my organization
• Willing to comply with special requests

Optima Computer Services has provided all of my computer services over the past year. They are extremely knowledgeable, efficient and customer service oriented. Susanna has saved two of my computers from virus infestation and regularly keeps all of my machines in tune. My company depends on Optima for all of our computer needs.

• Meets deadlines
• Returns completed work in a timely fashion
• Rates are very affordable
• Completes work quickly
• Does good work
• Pleasure working with Susanna
• Creative problem solver
• She designed a web site that conveyed our Foundation's message

Very knowledgeable and patient! Thank you for a job well done - you are always ready to help in a very professional manner. Thanks for always solving our problems and assisting us with further issues."

V-LABS, INC., has received excellent support from Optima Computer Services for almost three years. The principal computer technical support person of Optima, Ms. Susanna Holmes does an outstanding job of maintaining our hardware, network capability, and essential composing or record keeping software for our business. Optima Computer Services represents cutting edge knowledge of this technology. Not only is service reliable but Optima is continually ready to resolve our problems with willingness and imagination. Their enthusiastic delivery of solutions to V-LABS, INC. electronic and digital information or imaging systems consistently has resulted in Optima imparting improvements to the growing field of these applications in our business.